eTOM can be considered a blueprint for standardizing business processes as well as operations support systems (OSS) and business support systems (BSS). eTOM to Business Process Framework; SID to Information Framework, and; TNA to . If you are new in ISP company and want to understand the basic of etom. Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of Introduction to eTOM. White Paper.

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Reports for chargeable and noncacheable events can be generated—for example, to identify fraud. Digital transformation opens new markets. The strategic goal of the TMF is to create or identify standard interfaces that allow a network to be baxics consistently across various network element suppliers.

User Registration Not sure if your company is a member? Coaching Services TM Forum Coaching compliments our training and certification program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the specific context of your project.

Engage TM Forum to independently verify and certify how well your business processes and information models align with the industry standards found in Frameworx.


It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise. Home Networking Network Management. Fulfillment is responsible for delivering products and services to the customer.

Digital Transformation Asia The initial goal was to facilitate the creation of ‘interoperable network management products’. There is a knowledge certification exam also associated with the course material. Applying the Information to the Business. Icons Used in This Book.

Check here to find out. These levels form a hierarchy, with each level encapsulating a group of processes at the next level of detail. Fundamentals of AAA Accounting. You will add a new skill to your professional resume while helping your company to systematically improve the way it does business.

Business Process Framework eTOM training – TM Forum

The eTOM model serves as a reference framework for categorizing all the business activities of a service provider. Note that the eTOM model introduces both vertical functions OSR, fulfillment, assurance, billing and functional process grouping in horizontal layers: Digital Transformation Middle East NetFlow Configuration on the Catalyst.

The TMN model lays the foundation for managing the infrastructure. Related to this book’s perspective, the OPS area is most relevant, because SIP and EM describe different functions such as marketing, supply chain, and financial management. NetFlow Version 5 on a Router.


Easily access the knowledge and guidance that has helped hundreds of companies reduce cost, risk and time-to-market.

Network Blueprint for Security Management. Digital Business Ecosystems Fundamentals Course onsite. Operations includes processes that support customers, network operations, and management.

The eTOM focuses on managing operations, services, and interactions between the various components and building blocks. How to Ensure Data Authenticity and Integrity. This page was last edited on 11 Decemberat Version 14 was published in May Within these two, bwsics emphasis is on assurance and billing, because neither fulfillment nor OSR is related to accounting and performance:.

Architectural and Framework Standards: the eTOM Model (TMF)

Only employees of current TM Forum member companies are eligible to take the exam. Fundamentals of Customer Centricity.

Understanding Standards and Standards Organizations. How to Collect Data Records.